Privacy Policy

1. Introduction

Welcome to SieroSC ("we," "our," or "us"). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our products.

Please read this Privacy Policy carefully. By accessing or using our website or products, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out forms on our website
• Register your SieroSC products
• Subscribe to our newsletter
• Download software or firmware updates
• Request technical support or assistance
• Participate in surveys, beta testing, or promotions
• Contact us via email, phone, or other methods

This information may include:

• Name and contact details
• Email address
• Phone number
• Mailing address for product registration
• Product serial numbers and purchase information
• Any other information you choose to provide

2.2 Product Usage Information

When you use SieroSC products with connectivity features, we may collect:

• Device settings and configurations
• Firmware version information
• RGB lighting profiles and macros
• Performance metrics and error reports
• Connectivity status and device pairing information

2.3 Automatically Collected Information

When you visit our website, our servers may automatically collect certain information, including:

• IP address and approximate location
• Browser type and version
• Operating system and device information
• Referring website
• Pages you view and time spent
• Download activity for software and drivers
• Other analytics data

2.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and preferences. Cookies are small text files stored on your device that help us provide you with a better browsing experience and remember your settings.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website or software.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our website and products
• Process product registrations and warranty claims
• Deliver software updates and firmware improvements
• Provide technical support and customer service
• Send administrative information, such as updates, security alerts, and support messages
• Respond to your comments, questions, and requests
• Send promotional communications about new products and features
• Monitor and analyze product performance and usage patterns
• Detect, investigate, and prevent fraudulent activities
• Personalize your website and product experience
• Carry out any other purpose described to you at the time the information was collected

4. Information Sharing and Disclosure

We may share your information in the following situations:

4.1 With Your Consent

We may disclose your information when you have given us permission to do so.

4.2 Service Providers

We may share your information with third-party vendors, service providers, and other third parties who perform services on our behalf, such as payment processing, shipping, and technical support.

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose your information where we are legally required to do so to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes.

4.5 Protect Rights and Safety

We may disclose your information to protect the rights, property, and safety of our company, our users, or others.

5. Data Security

We implement appropriate technical and organizational measures to protect the information we collect and store. This includes encryption, secure servers, and regular security assessments. However, no security system is impenetrable, and we cannot guarantee the absolute security of your personal information.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we have about you
• The right to request the correction of inaccurate personal information
• The right to request that we delete your personal information
• The right to restrict the processing of your personal information
• The right to data portability
• The right to object to the processing of your personal information
• The right to withdraw consent at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Product usage data is typically retained for 2 years to help us improve our products and provide support.

8. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

9. Children's Privacy

Our website and products are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• By email: support@yetiel.pro
• By phone: +36 70 346 2400
• By mail: Tüzér u. 12, 3527 Miskolc, Hungary